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My Internet is down … What could be the issues?

You’ve been there….working through emails, surfing the web, streaming video, uploading photos or updating your blog, and all of a sudden – you’ve lost your Internet connection and your Internet is down! Uploading data, video or photos, responding to an email, on a live chat and you throw your arms in the air and shout – Why isn’t the Internet working?

There could be a number of reasons why your Internet is down, but here are 3 of the most common issues:

• Local Internet Service Provider (ISP) is down or slow / Internet Traffic
• WIFI connections
• Hardware Issues – Modems and Routers

No Internet notification

Local ISP is slow

Regardless of the quality and speed of your computer, Internet access via Cable is funneled through a shared line with all other (residential) customers trying to access the Internet at the same time.

  • Much like a car on the highway during rush hour, you can only go as fast as the traffic will allow. The same circumstance applies to Internet traffic via Cable – if everyone in the neighbourhood is using the Internet, there will be periods of slower access or no connectivity.
  • Throttling. Bandwidth throttling works by limiting (throttling) the rate at which an ISP accepts and transmits data. It can be used to actively limit a user's upload and download rates on programs such as gaming, video streaming, BitTorrent protocols and other file sharing applications, affecting all users on the network.
  • With the usage of apps such as CraveTV, Netflix, and others, these apps offer delivery of media in High-Definition, requiring a larger bandwidth of Internet flow to produce the higher quality picture and sound. Higher quality means more data has to flow through the Internet.

You want to choose an ISP with DSL or Point-to-Point wireless capability that has unfiltered Internet traffic that does not impact your Internet experience.


WIFI Connections

Almost all electronic devices these days have wireless access. One of the easier troubleshooting tips for wireless issues is to restart your wireless device. However, how do you ensure a consistent flow of Internet without losing your Internet connection?

  • Select an ISP that has a strong reliability and uses the latest technology to ensure a strong WIFI signal
  • Choose an ISP that has unfiltered traffic to avoid throttling of your Internet transmission
  • Seek out a reliable ISP that is virtually virus free for a safer Internet experience
  • Go with a network that is built on carrier grade wireless equipment designed with redundancy and speed to exceed your expectations

You want to select a company that is able to deliver blistering fast speed, security and reliability.


Hardware Issues – Modems and Routers

Modems are (typically) provided by your ISP and are standard pieces of hardware to deliver Internet. They allow Internet traffic to flow through to your home PC, TV, Smartphone or Tablet. Lights on the modem will tell you what is connected – depending on your modem, red or orange lights (or no lights at all) will indicate a problem with connections to your router or from your ISP telling you the Internet is down.

Routers will take the Internet feed from the modem and will transmit the signal (either wired or wireless) to all electronic devices accessing the Internet. The more devices in the home, the more traffic that needs to be transmitted. Some companies will be able to offer you a modem with a router (wired or wireless) built-in, so you will only need one piece of hardware to get your service to every electronic device in the house.

  • When you lose your Internet connection, one option could be to reboot (or restart) your modem and/or router. An easy way to do this would be to unplug the device and leave it unplugged for 10-15 seconds before plugging it back in. Wait for the device to power up and make all the necessary connections before checking to see if you are connected to the Internet.

You want to choose an ISP that uses the latest technology to deliver your Internet service to your home.

You still cannot connect to the Internet.

Internet is Down

Images source edited by AllCore team

Your electronic device or PC is working properly, and the modem and router indicate that everything is on and connected but your Internet still does not work.  What do you do now?

… Call Technical Support.

  • You want to have the availability to contact your technical support team 24X7 to help you resolve the issue.
  • Average wait times for technical support can vary from 25-35 minutes. When deadlines are an issue, waiting a long time for help is not acceptable.  You need to get this problem resolved quickly and you want to speak to someone now.
  • In the event the problem is persistent, having to explain your situation again to a different person is tedious.

You want to select an Internet Service Provider that cares about your Internet experience, has 24X7 technical support, short wait times and the opportunity to speak to the same representative who helped you out before.  At AllCore, you will find all these great support features.

Allcore’s Residential Wireless Internet utilizes the latest wireless technology to deliver high-speed Internet at speeds and prices that you have never seen before.  Backed by our Cisco powered network; connecting multiple fiber optic Internet Connections; we are able to deliver blistering fast speeds in the city, suburban neighbourhoods and in the rural countryside.

Allcore’s Residential Wireless Network was built and is managed by our in-house network team. We provide amazing service and support.  We also offer Unlimited Unfiltered Internet – something you will not find from any other wireless Internet provider.

Allcore – a single source for all your ISP needs.